Shipping & Returns
Shipping Time
At Matteo Gallery, we take pride in delivering your purchased artwork safely and efficiently. Once your order is placed, our dedicated artisans begin the detailed work of personalized item. Processing time before shipping takes 1-2 Business days, and another 2-5 days to deliver the product.
Note : Exact Delivery time or specific time of day delivery cannot be guaranteed due to the varied operations of our courier partners.
Shipping Cost & Method
Our shipping methods are designed to ensure that your artwork arrives in perfect condition. Shipping costs vary depending on the size and weight of the artwork, as well as the shipping destination. Please note that shipping costs are non-refundable. We offer free shipping for all orders over Rs.2000/-
Challenges with Delivery
Addressing Delivery Issues: If the delivery agent does not attempt delivery, or if the shipment is incorrectly marked as return/refused/customer unavailable, please raise a complaint with us promptly.
Collaboration with Shipper: We will escalate the issue with our courier aggregator, and explore alternative solutions, including re-shipping the order to ensure your gift reaches you.
Payment Method
At Matteo Gallery, we strive to make your shopping experience as easy and seamless as possible. Our payment process is quick and secure, with payment to be made at checkout using our payment partner Paytm. We do not currently offer Cash on Delivery (COD) for our personalised products. Thank you for understanding and for choosing Matteo Gallery for your art gift needs.
Return & Refund Policy
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please contact us within 7 days of receiving your order to initiate a return or exchange. To be eligible for a return or exchange, your artwork must be in its original condition and packaging. Once we receive your returned artwork, we will process your refund or exchange within 7 business days.
Non-Delivery & Refunds
We understand how important it is to receive your order in a timely manner, which is why we make every effort to deliver your products as quickly as possible. However, if your delivery is substantially delayed or unable to be completed even after re-shipment attempts, we will issue a full refund to ensure that your shopping experience with us is risk-free. At Matteo Gallery, our commitment is to your satisfaction.